Privacy Policy

Information you provide directly

• Account information — name, email address, and password when you register.
• Billing information — name, email, phone number, and billing address at checkout. We do not store your full card number — payment is processed by Stripe or PayPal.
• Support communications — messages, attachments, and server credentials you submit through support tickets.
• Product reviews and questions — content you post publicly on product pages.

Information collected automatically

• Log data — IP address, browser type, pages visited, and timestamps.
• Download logs — records of which files you have downloaded, used for refund eligibility.
• License verification data — domain name and IP address sent when your software checks its license key.
• Cookies and local storage — session data, shopping cart contents, and preference settings. See Section 6.

• Process and fulfil orders, generate license keys, and provide access to purchased downloads.
• Send order confirmations, invoices, and license details to your email address.
• Respond to support tickets and provide technical assistance.
• Detect and prevent fraud, spam, and abuse of our platform.
• Comply with legal obligations (tax records, fraud investigations).
• Improve our products and store experience through aggregated, anonymised analytics.

We do not sell your personal information to third parties for their own marketing purposes.

If you are located in the European Economic Area, we process your data under the following lawful bases:

• Contract — processing necessary to fulfil your purchase.
• Legitimate interests — fraud prevention, security, and improving our services.
• Legal obligation — complying with tax and financial record-keeping requirements.
• Consent — for optional cookies and marketing communications, where applicable.

We share your information only in the following limited circumstances:

• Payment processors — Stripe and/or PayPal receive the billing details necessary to process your payment. Their privacy policies govern how they handle your data.
• Email delivery — your email address is passed to our configured SMTP mail provider solely for delivery of transactional emails.
• Spam prevention — email addresses and IP addresses may be checked against the StopForumSpam database to prevent abuse.
• Legal requirements — we may disclose information if required by law, court order, or government authority.

We do not share, rent, or sell your personal data to data brokers or advertising networks.

• Account data — retained for as long as your account is active. You may request deletion at any time.
• Order records — retained for a minimum of 7 years to comply with tax and accounting laws.
• Support tickets — retained for 3 years after closure. Server credentials are deleted upon your request or when the ticket is closed.
• Download logs — retained for 2 years for refund eligibility tracking.
• Session cookies — expire when you close your browser or after 24 hours of inactivity.

We use the following strictly necessary cookies:

We do not use advertising, tracking, or analytics cookies. You can manage or withdraw cookie consent at any time via the Cookie Settings page.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — update inaccurate or incomplete information via your account settings.
• Deletion — request that we delete your account and personal data, subject to legal retention obligations.
• Portability — receive your data in a machine-readable format.
• Objection — object to processing based on legitimate interests.
• Restriction — request that we restrict processing of your data in certain circumstances.
• Do Not Sell — we do not sell your personal information. See Section 9.

To exercise any of these rights, contact us using the details in Section 12.

We do not sell, rent, share, or otherwise disclose your personal information to third parties for cross-context behavioural advertising or any commercial purpose beyond what is necessary to provide our services.

If you would like a formal record of your opt-out preference, visit the Cookie Settings page. Your request will be acknowledged within 30 days.

Our store is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our store after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: